This Practice wants to ensure the highest standard of medical care for our patients. We understand that a General Practice is a trusted community governed by an ethic of privacy and confidentiality. Our practices are consistent with the Medical Council guidelines on confidentiality and privacy.
To provide for your care here we need to collect and keep information about you and your health on our records.
We may need to pass some of this information to other health and social care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidence that we do.
Disclosures Required or Permitted Under Law
It is usual for GPs to discuss patient case histories as part of their continuing medical education or for the purpose of training GPs and/or medical students. In these situations, the identity of the patient concerned will not be revealed.
In other situations, however, it may be beneficial for other doctors within the practice to be aware of patients with particular conditions and in such cases this practice would only communicate the information necessary to provide the highest level of care to the patient.
Our practice is involved in the training of GPs and is attached to the ABCD Vocational Training Programme. As part of this programme GP Registrars will work in the practice and may be involved in your care.
It is usual for patient information to be used for these purposes in order to improve services and standards of practice. In fact GPs on the specialist GP register of the Medical Council are now required to perform audits.
In general, information used for such purposes is done in an anonymous manner with all personal identifying information removed.
If it were proposed to use your information in a way where it would not be anonymous or the Practice was involved in external research we would discuss this further with you before we proceeded and seek your written informed consent.
Please remember that the quality of the patient service provided can only be maintained and improved by training, teaching, audit and research.
You have the right of access to all the personal information held about you by this practice. If you wish to see your records in most cases it is the quickest to discuss this with your doctor who will outline the information in the record with you.
You can make a formal written access request to the practice and the matter can be dealt with formally. There may be a charge where a formal request is made.
If you decide at any time and for whatever reason to transfer to another practice we will facilitate that decision by making available to your new doctor a copy of your records on receipt of your signed consent from your new doctor. For medico-legal reasons we will also retain a copy of your records in this practice for an appropriate period of time.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact reception or your doctor who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Making a complaint Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first. Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so peferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be within 12 months of the incident. State your case clearly giving as much details as you can.
If you are a registered patient you can complain about your own care. You are unable to complain about someone elsea��s treatment without their written authority. We are able to provide you with a complaints form to register your complaint and this includes third-party authority section to be signed by both parties.
Your safety is paramount, therefore to ensure we are prescribing appropriately for you we ask that:
When prescribing a controlled drug such as strong morphine like painkillers, sleeping tablets and relaxation tablets we need to take into account
Your well-being comes first. We are committed to providing all patients with a safe and comfortable environment. If you would like a chaperone present during your consultation please advise reception when booking your appointment.
A chaperone will be offered directly for any intimate examination.
It is our policy to treat everyone with respect and courtesy and we expect the same respect and courtesy in return. Any aggressive or inappropriate behaviour towards staff will not be tolerated and will be dealt with seriously.